Who we are

GEMS is being delivered by Solutions 4 Health and is commissioned by NHS Frimley.

Solutions 4 Health is a CQC registered organisation and we are proud to be working with the NHS, hospitals, clinical commissioning groups, health boards and local authorities across the UK.

To find out more about our services click here

Our Mission

Solutions 4 Health is passionate about transforming services for children, young people and adults who have been diagnosed with, or who may have autism and/or ADHD. We want to help people navigate their way through a range of information and make sense of this reflecting their personal needs and preferences.

Our goal is to help people who use our GEMS service to be able to improve communication with, and the wellbeing of, people with autism and/or ADHD, their families, parents, and carers. We will do this by providing high-quality information and online advice through our digital services and by providing support to access other services provided by our partners for those who need it.

Equality and Diversity

We are committed to actively opposing all forms of discrimination.

We offer a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of a protected characteristic i.e.

Race.

Colour.

Nationality.

Ethnic or national origin.

Religion or belief.

Disability.

Trade union membership or non-membership.

Sex.

Sexual orientation.

Pregnancy and maternity.

Gender reassignment.

Marriage/civil partnership.

Age

Or based on being a part-time or fixed term worker.

Our aim is to remove unfair and discriminatory practices within the company and to encourage full contribution from our diverse community. The company also aims to provide a service that does not discriminate against anyone who uses the service.

The company believes that all employees and service users are entitled to be treated with respect and dignity.

Solutions 4 Health is committed to observe as far as possible the Equality and Human Rights Commission’s Codes of Practice for Employment, Equal Pay, and Services, Public Functions and Associations.

For more information please see links below:

Safeguarding declaration
Privacy policy

Compliments and complaints

Solutions 4 Health endeavours to provide all people who use our services with a service that meets and hopefully exceeds, their expectations. However, we appreciate that sometimes things go wrong. In these circumstances we encourage all our clients to approach us with concerns and complaints as soon as possible.

We ensure that clients are:

Aware of their right to complain.

Able to make a complaint on registering with us and supported to do.

Reassured that making a complaint does not affect their treatment/support.

Taken seriously.

Aware that a concern or complaint is handled confidentially.

Kept informed and advised of the outcome.

Please email any feedback to: gems.4health@nhs.net